If you want to make a return or exchange of a product, you must contact our technical service.
Next, you must meet the following conditions:
Returns & Exchanges
Our purpose is that customers make their purchases in the fastest, safest and most convenient way. Following this premise we have extended the term of changes and returns to 90 days, so you can be sure of the size you need without worrying about when you have to make the change or return.
How do I return a product?
Check that your return meets all the following points, before sending us the product:
1- The material to be returned must be unused and in the conditions it was delivered, that is, with all its original packaging intact, manuals and accessories. It can not be dirty or scratched.
2- Returns of personalized or modified products will not be accepted.
3- Only shipments will be accepted through transportation companies indicated by Redipro S.L. Any responsibility for returns sent by ordinary mail is declined.
4- A package in which a seal or seal has been stuck directly on the original box or packaging of the product will not be accepted.
5- Indicate the RETURN NUMBER on the outside of the package and place the return form inside the package.
6- redipro.es does not accept returns postage due, unless it has authorized the client in writing to proceed in this way.
If all the above conditions are met and the provisions of the General Conditions of the contract are met, as the case may be, redipro.es will accept the return of the product.
The term for the return of an article in accordance with the contract for a change request for another will be 90 calendar days. In all other cases, the provisions of the General Conditions of the contract will apply.
Who pays the returns?
In accordance with the provisions of the General Conditions of the contract:
When it comes to a return derived from lack of conformity regarding the item purchased and its repair or replacement is not possible, if the customer opts for the termination of the contract and, therefore, the return of the item, together with the return of the amount paid redipro.es, will assume the total shipping costs generated. The resolution will not proceed when the lack of conformity is of minor importance.
When the return derives from the exercise of the right of withdrawal by the customer, redipro.es will reimburse all payment received from the customer and, where appropriate, the original shipping costs. redipro.es podrá retener el reembolso hasta haber recibido los bienes.
In the case of a request to change the article in accordance with the contract by another, the full cost of transportation will be borne by the customer.
In any case, it is mandatory that you contact our technical service.
When does the shipment arrive?
Once the product arrives at our warehouse, with its corresponding Return Number and Return Form and all the necessary conditions for its admission are checked, the process of sending the new product that will be delivered within 7 days is done skilled In the case of not having the product in stock, you will be informed of said end in order to specify the delivery date.
Shipping address of the return material:
Calle Tajo, 52-54.
Polígono Industrial La Raya
28816 – Camarma de Esteruelas